terms & conditions
spa terms & conditions
By visiting and/or availing of services/products at Rainforest Spa you are automatically accepting the Spa’s terms & conditions – outlined below. Please read these carefully.
By booking a treatment you are automatically accepting Rainforest’s terms & conditions – outlined below. Please read these carefully before your visit. We are looking forward to taking care of you.
EARLY BOOKING RECOMMENDED
It is recommended that you book your appointment at least 4 weeks in advance, particularly at weekends. We will make every effort to accommodate your visit including recommending alternative treatments available.
If you wish to stay longer than you treatments, we offer you the option of adding an extra hour of relaxation & robe rental for 15PP. This can be added to individual treatments or treatment bundles.
The Wellness Space includes sauna; steam & hot tub on our cliffside balcony.
To maximize your experience, we ask you to arrive 10 minutes prior to your appointment time. This will be used for your health consultation. We require that all new clients fill out a Consultation Card before your treatment. As all treatments must finish on time, failure to arrive early may result in your appointment time being reduced.
WHAT TO BRING
We provide a robe & towel service for clients to enjoy use of the Wellness Space. If using the facilities, please bring swimwear.
On departure, please return the robes; towels; slippers & key to Front Desk – failure to do so will mean your card will automatically be charged €50. In the event that you lose your locker key, a Lost Key Charge of €20 will be automatically applied.
Rainforest accepts no responsibility for items lost; damaged or stolen within or outside the salon. Your personal items are your own responsibility.
Rainforest is designed to be a calm and relaxing environment and it is for this reason we ask that you respect other guests by whispering throughout the space. We also ask that your phone be placed on silent or turned off.
If you have allergies; are pregnant; have high blood pressure; a heart condition or have any health/skin conditions, however minor, you are obliged to advise your therapist(s) verbally on each visit before each treatment. Please also advise us of any health conditions when making your booking. If there are any changes to your health, you are obliged to inform your therapist at each visit.
NO SMOKING ZONE
As we are a Cancer Aware Spa, Rainforest is a no smoking zone. However if you wish to smoke, please ask Front Desk and we will direct you to a separate outdoor area.
MAKE YOUR VISIT EXTRA SPECIAL…
Why not upgrade your visit? To upgrade, simply email us or phone us with your chosen add-ons. E: email@example.com | PH: 012748080
Add-On Menu – all only 17.50
Mini Make-up Application
Extend My Massage
Head, Neck & Shoulder Massage
Soothing Foot Massage
Anti-Cellulite Body Brush
Collagen Eye Treatment
Glass of Bubbly (€5PP)
ON A STAY BREAK?
Treatments included in Stay Breaks must be pre-booked directly with Rainforest by phone or email. Likewise, if you need to cancel your Stay Break you must also cancel your treatments directly with Rainforest using the contact details provided above otherwise your card provided to the Hotel will be automatically charged for your treatments.
We require a minimum of 48 hours cancellation notice.
We require a 30% booking fee to secure all bookings. Any treatments cancelled within 48 hours automatically forfeits the booking fee. Don’t worry, you can re-schedule your appointment without any charge.
Arriving late may interfere with your treatment and in some cases we may be forced to reschedule your appointment. All appointments will end at their scheduled time so that the next guest will not be delayed.
We accept cash, laser and all major credit cards. All prices are quoted in euro and are subject to change without prior notice. Prices quoted on our website supercede brochure prices – which may go out of date. Strictly only website prices will be honoured.
We offer courses of treatments to provide you with the best value for money for those who wish to avail of regular treatments. All courses are valid for 12 months. Courses are strictly non-transferable & non-refundable.
Treat yourself or a someone special to a Rainforest Gift Voucher. Gift Vouchers are valid for 12 months from date of purchase; are non-refundable and non-transferable. Voucher code must be quoted at time of booking and presented on the day of treatment.
Rainforest vouchers are valid for use against services or products at Rainforest only.
Gift Vouchers are available to purchase online here.
ADMISSIONS POLICY & CLIENT CONDUCT
Rainforest reserves the right to refuse admission. As a protective policy for our staff,clients are required to treat staff with dignity & respect at all times. Inappropriate behaviour of any kind (verbal/physical) is not permitted. Inebriation is not permitted. It is the right of a Rainforest employee to remove themselves from any situation that they deem uncomfortable which may result in a treatment being cut short/cancelled at a cost to the client.